Are you planning a stay at our hotel and have questions? In our FAQs you will find all the important information about services, arrival and contact, culinary delights, wellness offers and our rooms and suites. So you are well prepared - from booking to departure.
Unfortunately, our hotel does not have any wheelchair-accessible rooms. The way to our Rugard Royal Spa and to the swimming and sauna area is also only accessible via stairs. If you have any questions, we will be happy to advise you before your arrival by telephone or e-mail.
Smoking is not permitted in the hotel rooms, on the balconies and terraces, in front of the hotel entrance or in any other public areas. A smoking pavilion with seating is available approx. 25 metres from the entrance.
The following credit cards are accepted at our hotel: American Express, Master Card and Visa, as well as all EC cash cards.
Are you arriving without a car but would still like to explore the beautiful island of Rügen individually by car or bicycle? Our reception will be happy to assist you and contact a car rental company.
To rent bicycles, please contact reception. We have a number of rental bikes on site. If you would like e-bikes or have special requests, we will be happy to refer you to a bicycle dealer nearby.
You can park your vehicle either in the hotel car park for EUR 13.00 per night or in an outdoor parking space on the parallel street for EUR 11.00 per night (approx. 400 metres from the hotel).
Parking spaces are also available for EUR 15.00 per night in the hotel's own underground car park in the Arkona Strandresidenzen opposite.
Advance reservation is recommended. Parking larger vehicles is not possible in all parking areas. Please feel free to contact us about this.
The marked fire brigade access routes must always be kept clear for safety reasons. Parking is at your own risk.
We would like to offer you a comprehensive service, so you have the option of charging your electric vehicle in our underground car park in the Strandresidenzen for EUR 10.00 per charge. Reception will be happy to inform you about its use and provide instructions.
We offer childcare in our children's club (open at Christmas, New Year's Eve and from Easter), located between the Rugard Thermal Strandhotel and the Arkona Strandhotel. By the way: if you need an additional cot, please ask at our reception.
Pets are very welcome with us! However, we kindly ask for your understanding that, for hygiene reasons, your four-legged friends may not be brought into our restaurants and wellness areas and must be kept on a leash throughout the hotel. Please also note the dog regulations of the district of Rügen. The tourist tax for your dogs is €2 per dog per day.
If you need a doctor during your holiday or would like to know where the nearest pharmacy is, our reception team will be happy to help you at any time and answer your questions.
Our guests can play free of charge on the 18-hole golf course at Karnitz Castle. It is located approximately 26 km from our hotel and offers a beautiful backdrop for golf lovers. The free golf offer is available again from March/April 2026. You can obtain further information and book the offer at our reception.
Do you have an occasion to celebrate or need premises for your next conference or meeting? Our Rugard Thermal Strandhotel offers the right event rooms for you! If you would like to plan an unforgettable experience with our help, please feel free to contact our staff at reception.
Coming from Berlin:
Coming from Hamburg/Lübeck:
Take the A 20 motorway towards Rostock and continue to the Stralsund exit. Follow the B 96 towards Stralsund and the signs to the island of Rügen.
Recommended route Stralsund – Ostseebad Binz:
In Stralsund, the B 96 crosses the new Rügen bridge onto the island. Follow the B 96 towards Bergen and after approx. 20 km take the B 196 (on the right before Bergen) towards Sellin/Göhren. After passing the town of Bergen, you will reach the Karow junction after 5 km. Follow the road to Prora and turn right towards Binz at the final crossroads. Follow the road until you turn left onto Prorae Allee. At the end of the road, turn right onto Dollahner Straße. Follow this road until you turn left onto Dünenstraße. After 400 m, turn left into Proraer Straße and follow it until you reach the Rugard Thermal Strandhotel on your left.
„Travel in peace and relaxation to a wonderful holiday.“
Travel with Deutsche Bahn long-distance trains directly to Binz without changing, from Berlin, Hamburg, Hanover, Cologne, Frankfurt (Main) and Munich.
There are good ICE and Intercity connections to Binz from all over Germany, often without changing trains.
On request, we will be happy to pick you up free of charge from Binz station and bring you back there on time for your departure. Please let us know your arrival and departure times in good time.
We look forward to welcoming you!
Intercity connections directly to Binz from:
Intercity Express (ICE) connection from:
BER airport is located approx. 300 km from the island of Rügen. Hamburg-Fuhlsbüttel international airport is located approx. 310 km away.
Links:
We look forward to welcoming you!
Of course! External guests are welcome with us at any time!
In our Königsstuhl panorama restaurant, a lavish gourmet breakfast that leaves nothing to be desired awaits you daily from 7:30 a.m. to 11:00 a.m.
A large selection of vegetarian dishes awaits you at our lavish breakfast buffet. For dinner, you will always find at least one vegetarian dish on our menus. We are happy to prepare vegan dishes for you on request.
We do not currently offer room service for breakfast. However, we warmly invite you to enjoy our varied breakfast buffet in the restaurant. There you will find a wide selection of fresh food and drinks that leaves nothing to be desired.
For hygiene reasons, dogs are not allowed in the restaurant, particularly because of the open food at the buffet. In summer, however, you can use the tables on our terrace. Unfortunately, these seats are not available in winter. If you have any questions, our reception will be happy to help.
Our wellness and spa area is primarily available to our hotel guests. However, we warmly welcome external guests, provided there is free capacity and a body treatment has been booked. Please contact us in advance to reserve your treatment.
Our Rugard Royal Spa with pool area is open daily from 7:00 a.m. to 9:00 p.m., and the floating pool is open from 1:00 p.m. to 9:00 p.m. The sauna world opens daily from 3:00 p.m. to 8:00 p.m.
Our Rugard Royal Spa, including the pool area, is located on the lower level of our hotel and can only be reached via a small staircase with three steps. Unfortunately, there is therefore no wheelchair-accessible access to the spa.
As a family hotel, we want to offer relaxation, fun and variety to both our older and younger guests. Please note, however, that for safety reasons children under the age of twelve may only enter the wellness area when accompanied by their parents.
Our sauna area is textile-free, primarily for reasons of hygiene. As swimwear is usually made of synthetic fabrics, which hinder the evaporation of sweat during sauna sessions, sweat collects underneath the swimwear. This is not only unfavourable for hygiene reasons, as the sweat is washed out during a subsequent visit to the pool, but should also be avoided from a health perspective due to the lack of a cooling effect. We therefore kindly ask you to enjoy your sauna session without textiles.
In our wellness area, we pamper you with luxurious treatments. The choice includes: facial treatments, body treatments, massages, baths and body wraps, couples' treatments, rasul bath and much more!
We care for your skin with exclusive cosmetics from Thalgo, Biodroga, Kurland and Baehr.
Beauty treatments in our wellness and spa area can also be booked by external guests, provided capacity is available. We recommend making an appointment in advance to check availability.
All our treatments are best booked in advance. This way you can be sure that we can take care of you at your preferred time.
If you have any questions about our wellness and spa area, please feel free to contact us by e-mail at wellness@rugard-strandhotel.de. We are also happy to advise you by telephone on +49 (0) 38393 56 699.
Smoking is not permitted in the hotel rooms, on the balconies and terraces, in front of the hotel entrance or in any other public areas. A smoking pavilion with seating is available approx. 25 metres from the entrance.
Unfortunately, our hotel does not have any wheelchair-accessible rooms. The way to our Rugard Royal Spa and to the swimming and sauna area is also only accessible via stairs. If you have any questions, we will be happy to advise you before your arrival by telephone or e-mail.
You are welcome to use your room, including key cards, until 11:00 a.m. on the day of departure. On request, you can receive your hotel bill the evening before.
Yes, our hotel has rooms that are specially suited to allergy sufferers. If you have any questions, we will be happy to help!
We do not currently offer room service for breakfast. However, we warmly invite you to enjoy our varied breakfast buffet in the restaurant. There you will find a wide selection of fresh food and drinks that leaves nothing to be desired.
Not every room in our hotel has a balcony or terrace. For more information about the individual rooms and whether they have a balcony or terrace, please refer to the respective room description.
Please note that smoking is also not permitted on the balconies and terraces, in order not to negatively affect other guests' holiday experience through unpleasant odours.
Please also note that from 10:00 p.m. the volume on the balcony or terrace must be adjusted so that all guests of our hotel can enjoy their stay. Thank you for your understanding!
Yes, all our rooms and suites are equipped with their own safe. Please note that the hotel accepts no liability for valuables stored in the room. There is also a central safe at reception.
Pets are very welcome with us. They are accommodated exclusively on the ground floor and only with prior registration. We ask for your understanding that, for hygiene reasons, pets may not be taken into our restaurants and the wellness area.
Our entire hotel is equipped with Wi-Fi. You can obtain the Wi-Fi password at reception. You will also find it on the back of the sleeves for your room cards.
If you need a cot in your room, please contact our reception.
